Sun Wing Taking Care of Customers During a Delayed Flight from Toronto to Cienfuegos, Cuba

We were supposed to fly out from the Toronto Pearson International Airport.

Due to a severe snow storm, our flight from Toronto to Cuba was cancelled in the late evening.

Our Sun Wing flight was delayed for hours due to inclement weather.

Apparently, the bad weather was not any airline's fault.

However, Sun Wing, following its customer Care Policy gave each passenger a dinner voucher for the evening as well as a breakfast voucher for the next morning.

It even gave passengers taxi vouchers should they choose to cancel their flight and decide to go home.

Like many other  passengers, we decided to stay at the airport overnight hoping to board a rescheduled flight the next morning at 6:30am.

Many planed needed to go through the de icing practice for aety reason.

Our plane eventually took off at around 8am after going through the de ice process.

Some passengers waiting for their flight slept overnight on the floor.

After spending a night and waiting at the Toronto International Airport, we finally boarded a Sun Wing flight and headed towards Cuba.

A blanket of snow covered the metro Toronto/

The flight to Cuba from Toronto was about 3 and ¾ hours.

Our plane stopped at Cayo Coco , Cuba where all the passengers were asked to deplane and went through the security screening, with all our luggage in tow.

From the Cayo Coco Airport , it was another 45 minutes flight time before our landing at Cienfuegos.

However, this was not our final destination yet.  A Sun Wing bus was waiting for us outside the airport.

It was another 1 ½ hour bus ride before we reached our resort.

By the time we arrived at our final destination, we had waited and travelled for almost 30 hours. Normally, our flight to Cuba from Toronto is only about 4-5 hours!

Sun Wing was good and recognized the hardship its passengers on this flight have endured. It gave each passenger on this flight a $150.00 voucher to be used in our future trip or excursion.

A team of six dancers were waiting at the resort entrance.

They welcome us with songs and dance upon our arrival.

The check in process was fast and efficient allowing us time for dinner and to catch the evening show at the resort!

R.T.
Cienfuegos
Cuba
Jan. 28, 2019